First of all id like to give you a big thank you for the welcome home gift. those gourmet brownies were some of the best we've ever had! Also thank you for all you time and commitment to helping coordinate our vacation!
Our cruise was amazing! Our stops in Cabo, Mazatlan, and Puerto Vallarta were beyond adventurous. We went parasailing in cabo, zip-lining in Mazatlan, and snorkeling in Puerto Vallarta! Cabo had some of the most amazing ocean water we've ever swam in, my son loved it!
The ship was also an adventure in itself. We were constantly entertained with their nightly shows, game shows, pool, Jacuzzi, and best of all.... their live music (we LOVED the Next stage band.) and of course we ate.... A LOT!
our only complaint was the service in their restaurants (excluding buffet, which actually had pretty good service), and their bars. i feel like they can use some improvement in their customer service skills. For example, we once waited 45 minutes for my son's soda to be brought to the table, our dinner plates were delivered to the wrong people, and bar service was extremely slow. other than that we were pleased with our cruise! I'm assuming this may have some to do with the guaranteed tips, but i know nothing you can do, but the cruise line should look into it more.
I really enojyed our first cruise and im looking forward to another! or booking a resort to further explore Cabo or Puerto Vallarta some day.
thank you so much for making our dream vacation come true!
I will keep in touch regarding future vacation plans!
Merry Christmas & Happy New Year!
-Michelle, Alan, & Isaak (Serrano's)